Frequently Asked Questions
What is RecoverEase?
RecoverEase is a recovery-focused store offering high-quality tools to help you bounce back faster from workouts, injuries, and daily physical stress. From massage guns to compression gear, we stock everything you need to feel your best.
Where do you ship to?
We ship worldwide. Delivery times vary by location — most US orders arrive within 7–15 business days.
How long does shipping take?
Standard shipping typically takes 7–15 business days for US orders. International orders may take 14–21 business days. You'll receive tracking information once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders.
Can I track my order?
Absolutely. Once your order ships, you'll receive an email with your tracking number so you can follow it every step of the way.
What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right — no hassle, no runaround.
What if my item arrives damaged or defective?
We stand fully behind our products. If anything arrives damaged or not working as expected, email us at support@recoverease.com with a photo and your order number, and we'll send a replacement right away.
How do I contact customer support?
You can reach us by email at support@recoverease.com. We aim to respond to all inquiries within 24 hours.
Are your products safe to use?
Yes. All products on RecoverEase are selected with safety and effectiveness in mind. That said, if you have a medical condition or are recovering from an injury, we recommend consulting your healthcare provider before using any new recovery tool.